For a large 24/7 facility, manual scheduling based on skills and location requirements was difficult and costly. So were union grievances.
Fatigue management guidelines were complex to automate. Eight refineries had unique processes for overtime selection, call-outs, and shift bids.
Changes to the paper-based schedule were taking 20 minutes, with errors occurring, and no tracking of who was changing the schedule.
Boardwalk Pipeline Partners
Spreadsheet-based scheduling made it time consuming to manage schedules, track employee hours and absences, with compliance errors occurring.
Workforce manager required scheduling software to handle the complexity of an operation serving 200 clients in education, healthcare, senior living and other sectors.